Note that Microsoft may deny the refund request on this basis.Īfter you click ‘Request a refund’, a new box will appear requesting further information. This will usually show up if you don’t meet one or more of the Xbox refund criteria, such as owning a game for longer than 14 days. Once there, sign in to the Microsoft account you use to play on your Xbox console, and you’ll then see a list of games eligible for refund.įrom there, click the checkbox next to the game you want to refund, and click the highlighted button titled ‘Request a refund.’ You may see a yellow exclamation mark icon next to your game with the text ‘Request conditional’ next to it. To begin the refund process, you’ll first need to head to the refund request page on the Xbox support website. So long as you request the cancellation more than 10 days before the game’s launch it should be approved automatically. You also can’t refund any additional content for a game such as DLC, season passes and the like.Ĭancelling a pre-order is thankfully much simpler. ![]() While the above examples should make the game eligible for a refund, you usually also have to make your request within 14 days from the point of purchase, and only if you’ve played for less than two hours. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game (or version of a game), or a third-party buying the product without your consent. However, this is only if the company deems a product not fit for purchase.įor an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. In rare cases, such as with the bug-ridden launch version of Cyberpunk 2077, Microsoft will relax its rules on refunds. ![]() On Xbox, digital purchases are usually considered final.
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